• 4pm - 8pm Monday to Thursday
• Develop, mentor and coach a great team
• Work for a market leader

This organisation, a leader in their industry, requires a P/T Evening Team Leader to lead and mentor a high volume, high service call centre.  Working 4pm - 8pm Monday to Thursday this position will allow you to put your previous Team Leading experience to the test.

If you are a confident person who has outstanding decision making ability and can think quickly on your feet, this role is for you...

As the Part-time evening Team Leader you will be supervising a team of up to 8 customer service representatives and 2 sales consultants. You will be helping them adhere to call times and most importantly resolving any issues or concerns the customer has.

To be successful in this role you must:

• Have previous team leading / supervising and mentoring experience within a call centre environment
• Have previous customer service experience in a high volume environment
• Be highly motivated and enthusiastic
• Show a sense of urgency in every task you complete
• Have outstanding decision making and problem solving ability
• Have intermediate to advance computer skills using MS Office products
• Be able to analyse and report on call waiting, number of calls, customer satisfaction levels etc

You will be rewarded with:

• A modern and friendly working environment
• An organisation that recognises hard work and dedication
• A flexible working environment
• A team that is approachable, friendly and hardworking

PLEASE NOTE: Although this is an evening position you will be required to work Monday to Thursday during normal business hours for approx 3 months

To apply for this position, please send your resume to jobs@activerecruitment.com.au with a brief covering letter outlining your experience.