• Global Organisation
• Mentoring and Leadership Position
• Be recognised for your hardwork and dedication

Imagine how much better your day would be if you actually enjoyed your job. If you felt you were making a real contribution with a company whose products are industry leaders in design, performance, value and innovation.

Our client has evolved as the leading worldwide provider of their product within the technology and electronic space.  They are seeking a diligent Service Manager to manage their Contact Centre, Service Department, card production and rework activities.

The position duties and responsibilities include:

• Oversee all after sales support of contact centre and product servicing
• Ensuring set service levels are met
• Manage card production and rework activities to ensure demand is satisfied
• Manage all inventory and forecasting
• Actively work retail accounts to reduce no fault found returns
• Create new support strategies for product introduced into the market
• Oversee ECO compliance and implementation
• Ensure ongoing training and product knowledge within team
• Provide engineering with failure trends and product enhancement information
• Ensure business compliance with support plans
• Oversee departments OHS commitments
• Manage and develop CRM
• Manage order entry team
• Conduct performance evaluations with team members

To be successful in this role you will:

• Have a technical diploma in electronic engineering or equivalent
• Have 5 years + supervisory experience
• Have Technical workshop experience
• Have strong verbal, written and analytical skills
• Be highly motivated and self-directed
• Be detail orientated

You will be rewarded with:

• A career within a global organisation
• A fun and dynamic working environment where you are rewarded for your efforts
• Products that are exciting to work with which are constantly changing to the needs and demands of the market
• Above industry standard superannuation
• Life Insurance and Salary Continuance Insurance for employees who choose to use the company recommended super fund
• A Blackberry
• Laptop
• Access to the Personal Development Fund

Work for a market leader

Don't miss out on this opportunity Apply today by sending your resume to tamara@activerecruitment.com.au or call Tamara for a confidential discussion on 02 9891 4888